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Pearl, My computer was hacked into with over 400 messages,

Customer Question
Hi Andy and Pearl, ...

Hi Andy and Pearl,

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

My computer was hacked into with over 400 messages, often the same loop. I have deleted them. Now, I need your help!

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Sometime after 10 pm last night

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

How do I stop them and do I need to change my e-mail address? Thanks,

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
lap top chrome hp google
Customer reply replied 2 months ago
The messages were awful. (sexual, requests for $ among a few. I am a retired school teacher and use the computer to connect with my family.
Customer reply replied 2 months ago
I order on line for example: zappos.com and Vitacost.com.
Customer reply replied 2 months ago
Will I need to obtain a new e-mail address? Also, could they access my bank account?
Customer reply replied 2 months ago
Also, I do have a facebook account and should I delete that?
Customer reply replied 2 months ago
thank you, Elisabeth
Customer reply replied 2 months ago
I am scared and do not know what to do..........
Customer reply replied 2 months ago
I am going to let the screen pick up your solutions and I will be back momentarily.
Customer reply replied 2 months ago
I deleted all the bad e-mails is that enough?
Answered in 2 hours by:
5/29/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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