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When i type in my password on my Great Call phone, it

Customer Question
When i type in...

When i type in my password ***** my Great Call phone, it doesn't accept it, but when I type it in on this line it's ok

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Great Call jitterbug. What do you mean by Operating System?

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

This week, but not in the 5 months before this

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I'm pretty dumb when it comes to smart phones

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/29/2018
Email technician: Justin Johnson,
 replied 2 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about password. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
no thank you. I'm not paying you $39 to fix something that I did not break. Get real. I'm 80 years old and trying to work this stuff out.
Email technician: Justin Johnson,
 replied 2 months ago

Ok

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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