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Gmail. Phone. Everything. Just the email

Customer Question
Gmail Technician's Assistant: How...

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Everything

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope just the email

Submitted: 25 days ago.Category: Email
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Answered in 4 minutes by:
5/29/2018
Email technician: Mr.Med, Other replied 25 days ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,129
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 25 days ago

I'm sorry about the issue, Did you forgot your Gmail password *****?

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Customer reply replied 25 days ago
Ok
Customer reply replied 25 days ago
The last one was Soyzamorano13
Email technician: Mr.Med, Other replied 25 days ago

Did you try resetting your password?

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Customer reply replied 25 days ago
many times
Email technician: Mr.Med, Other replied 25 days ago

May I start a secure remote assistance session with you so that I can better help you resolve this problem?

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Customer reply replied 25 days ago
Yesok
Email technician: Mr.Med, Other replied 25 days ago

Using a computer, Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=86190d46-a8da-4922-9d3e-d08eec573386&Type=Java and click "I agree" button then a remote file will be downloaded.

Open and run the remote file from your downloads

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Email technician: Mr.Med, Other replied 25 days ago

Are you there please? Did you download the remote file on your computer ?

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Customer reply replied 24 days ago
I did
Email technician: Mr.Med, Other replied 24 days ago

Let me know hen you're available so we can continue

Thank you

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Email technician: Mr.Med, Other replied 24 days ago

please go to the Account support page and try resetting your password : https://accounts.google.com/signin/recovery
Follow the instructions.

Thank you

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Email technician: Mr.Med, Other replied 23 days ago

Has everything worked out? Do you still need help please?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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