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I have an email account with Verizon.net that was changed…

Customer Question
I have an email...

I have an email account with Verizon.net that was changed over to AOL a few years ago. I received an email form AOL saying it is connecting with Oath and I must complete a privacy agreement. Then they wanted me to sign in up on an account. I did. Now It says my verizon is off line and I can not send out email or receive it.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

I am receiving an error message and wants my verizon password ***** it will not accept my password. I tried to change the password ***** it will not accent anything I enter.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

How do I check that?

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

NO I am just confused! Not too experienced with computers.

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/29/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,265
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago

Are you currently able to sign in and access your Verizon email address at the aol.com website?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 2 months ago
Apple air
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago

Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 months ago

Are you currently able to sign in and access your Verizon email address at the aol.com website?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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