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My inbox is empty. What happened and how to it get it back.

Customer Question
My inbox is empty...

My inbox is empty. What happened and how to it get it back.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser but sometimes on my Ipad

Technician's Assistant: What troubleshooting have you tried?

None -- just asking you

Submitted: 2 months ago.Category: Email
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Answered in 7 hours by:
5/29/2018
Email technician: Richard, Email Systems Specialist replied 2 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me when this issue started?

Please let me know

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Customer reply replied 2 months ago
It is fixed yahoo did it
Email technician: Richard, Email Systems Specialist replied 2 months ago

ok, is there anything else I can help with?

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Customer reply replied 2 months ago
I was mistaken. I only have recent mail. I am still missing all orevious mail. I also contacted Yahoo last night because I had not heard back from you. Still need help to retrieve my mailbox. Thus never happened before. Thanks. I cannnit pay extra fees for anything
Email technician: Richard, Email Systems Specialist replied 2 months ago

ok, well if you need anything else please let know

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Customer reply replied 2 months ago
Can you help without doing remote assistance?
Email technician: Richard, Email Systems Specialist replied 2 months ago

The only option you will have is to fill in this form, have you done this yet?

Click me to open

Please let me know

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Customer reply replied 2 months ago
Waiting to receive Account Key as I seem to have forgotten password ***** iCloud. Thank
Email technician: Richard, Email Systems Specialist replied 2 months ago

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 2 months ago

still waiting to receive Account Key as I don't have the most recent password ***** iCloud. It should come as a text to 609-***??? Thanks. I am now getting emails, but need to retrieve mailbox emails from yesterday.

Email technician: Richard, Email Systems Specialist replied 2 months ago

ok

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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
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Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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