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I have gone through the account recovery page for google at…

Customer Question
I have gone through...

I have gone through the account recovery page for google at least 30 times and cannot recover my account.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Google account recovery

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, i just need to access my email as soon a possible i have been locked out for days

Submitted: 2 months ago.Category: Email
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Answered in 1 hour by:
5/29/2018
Email technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 2 months ago

May I know what is exactly happening when you are trying to recover your account?

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Customer reply replied 2 months ago
Google is saying they cannot verify that the account is mine. I have gone through the account recovery process many time and answered all their questions. When I call the support line it tells me to go to the account recovery page.
Email technician: Aparna Indresh,
 replied 2 months ago

Okay, do you have access to the recovery phone number and email address listed on the account recovery page?

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Customer reply replied 2 months ago
I have access to the phone number, but there is not email addresss listed for recovery.
Customer reply replied 2 months ago
Is there more information you need? What are my options?
Email technician: Aparna Indresh,
 replied 2 months ago

Sorry for the delayed response, may I have your Gmail address so that I can check for the password ***** options from my side?

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Email technician: Aparna Indresh,
 replied 2 months ago

Thanks for the information let me check it from my side?

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Email technician: Aparna Indresh,
 replied 2 months ago

May I know the last password ***** remember using with this google account?

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Customer reply replied 2 months ago
London1059*
Email technician: Aparna Indresh,
 replied 2 months ago

Get a verification code from the Google Authenticator app.

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Email technician: Aparna Indresh,
 replied 2 months ago

Please let me know the code?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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