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Unable to reset my password. I am asked to give email

Customer Question
Unable to reset my...

Unable to reset my password. I am asked to give email address, account number etc but it keeps telling me that the details are wrong.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Optus

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Pc and ipad

Technician's Assistant: What troubleshooting have you tried?

Optus my zoo - my account - log into my account - forgotten my password ***** reset my password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just get me a new pass word so that I can access optus mail

Submitted: 2 months ago.Category: Email
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Answered in 4 hours by:
5/29/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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