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Need security code, i forgot password. I am using other

Customer Question
Need security code, i...

Need security code, i forgot password.

Technician's Assistant: Are you logged into your email account on any other devices?

No, i am using other computor

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####but refuses to accept i was hacked las night

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I cannot get into edge, i changed password ***** the hacked but forgot

Submitted: 27 days ago.Category: Email
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Customer reply replied 27 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 27 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 27 days ago
i need free microsoft support
Answered in 45 minutes by:
5/28/2018
Email technician: Karthik Nagarajan, Computer Engineer replied 27 days ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 500
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 27 days ago
i am using other person laptop, i cannot get into my computer
Email technician: Karthik Nagarajan, Computer Engineer replied 27 days ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the email address? So that we can go ahead and check what are the reset option available.

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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