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I cannot get in to my email because Microsoft decided that…

Customer Question
I cannot get in...

I cannot get in to my email because Microsoft decided that someone else was trying to get in there now it's locked . now they want an old email from AOL I have no idea I haven't had it for years and years. I need my email unlocked

Technician's Assistant: Are you logged into your AOL account on any other devices?

I am at this point using my phone to text you same thing is on my computer. I am not a happy camper

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####would be the only number and old number would be(###) ###-#### Which we no longer have

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I know of is just important for me to get in to my email thank you

Submitted: 2 months ago.Category: Email
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Answered in 5 hours by:
5/29/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,840
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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