Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Pearl. When writing an e-mail, it will suddenly self-delete,

Customer Question
Hello, Pearl. When...

Hello, Pearl. When writing an e-mail, it will suddenly self-delete, all the time. Why???? So frustrating.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through a web browser... I use Mozilla Firefox, and my home page is Refesk

Technician's Assistant: What troubleshooting have you tried?

I tried changing to gmail, thinking the flaw was in AOL, but it happens there too

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that's it.

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
5/28/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Can we do a remote session so i can fix this for you?

Ask Your Own Email Question
Customer reply replied 2 months ago
I wish that I could allow you to securely connect, but I allowed this two months ago and my accounts were hacked.
Customer reply replied 2 months ago
I cannot allow secure remote assistance... sorry
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

The connection will be secure and when i disconnect i will have no control of your computer.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,085 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have not received emails since May 18, 2018. Can you help
I have not received emails since May 18, 2018. Can you help me retrieve my emails to present? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
When I try to log onto my e-mail the message this page can
When I try to log onto my e-mail the message this page can not be displayed pops up. This has been going on for a few days. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My email Inbox mail is suddenly only available in AOL Mail.
My email Inbox mail is suddenly only available in AOL Mail. I want it in my inbox. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Why does Microsoft not accept my E-Mail address. It is.
Why does Microsoft not accept my E-Mail address. It is***@******.*** … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I keep getting a BLERK Error 1 message. AOL through Firefox.
We have been using aol for about 20 years and have never had this problem We need to get into e-mail… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Who do i contact to find out about icloud emails that I
Hi Pearl! Who do i contact to find out about icloud emails that I think are spam? … read more
Moses C
Moses C
Bsc
821 satisfied customers
I'll been locked out of email since changing my google
I'll been locked out of email since changing my google password. Help … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Well I received two AOL e-mails regarding my mailbox as
Well I received two AOL e-mails regarding my mailbox as being full. I don't think the e-mail is from AOL. I can copy that e-mail and send it to you. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I just switched from Verizon.net to AOL.com. I've been using
I just switched from Verizon.net to AOL.com. I've been using Mozilla Firefox as my email program. I turned off my computer and when I turned it back on the switch to Mozilla Thunderbird took, I THINK.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I need to locate a e=mail sent from Coinstar to this address
I need to locate a e=mail sent from Coinstar to this address Jan 2017 confirming a coin exchange pin number … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
How do I change my Software Security Device password?
How do I change my Software Security Device password? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am trying to get on AOL to check my mail but Mozilla won't
Hi Pearl, I am trying to get on AOL to check my mail but Mozilla won't allow me to the comment is that it isn't a registered site or it may be a malicious site to view. AOL has been around for years a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I got hacked and was asked to give a new address which I
i got hacked and was asked to give a new address which I did--but I own a business and I want to keep my main e-mail. i changed the passwork and then in frustration i deleted the new address Now on my… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Unable to delete e-mails, comcast, web browser verizon,
unable to delete e-mails JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: comcast JA: How do you access your email most often? On a phone or tablet, or through a web browser? Cu… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
A few weeks ago, the always handy Google+ e-mail icon
A few weeks ago, the always handy Google+ e-mail icon disappeared from my screens at home and at work. NOW, I get to look at smaller thing in the upper left hand corner that says Google+ ... and next … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
How can i get rid of this when I try to send e-mails --- http://www.challenge.aol.com/en/
How can i get rid of this when I try to send e-mails --- http://www.challenge.aol.com/en/us/spam.html. Also, If I do the challenge there is no way to get back to the e-mail to actually send it.… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I suddenly can no longer read the my e-mails on Mozilla
I suddenly can no longer read the my e-mails on Mozilla firefox. The table to the left with inbox, sent, trash, deleted, and the folders I had created is missing too. How can I fix this?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
somehow I have messed up my e-mail system. I hwas trying to
somehow I have messed up my e-mail system. I hwas trying to set an an Im account and some additional e-mail addresses. Now, I can access my regular e-mail account, I have been able to receive, open an… read more
patrickdengler
patrickdengler
Software Architect
Master's Degree
33 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x