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I currently have a g mail address to receive e mail on my I…

Customer Question
I currently have a...

I currently have a g mail address to receive e mail on my I phone. I just purchased a new I Pad and set up the connection to wireless at home. I am trying to set up e mail on my I pad but Google doesn’t recognize my e mail address or password. Thank you

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

I am trying to get email

Technician's Assistant: When did you last reboot?

I use email every day and just turned on this new I pad

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Connect me to who or what?

Submitted: 2 months ago.Category: Email
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Answered in 4 minutes by:
5/28/2018
Email technician: Isaac Franklin, Support Technician replied 2 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your gmail. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 2 months ago

Lets rule out the password *****

Please go to a browser, not the email client on those devices and go to gmail.com.

Put in your email and password, manually. Do not use autofill for what you think the password *****

Can you get mail in that web browser?

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Customer reply replied 2 months ago
Thank you. I have been trybtongetbmy current g mail address set up on my new I pad and Google keeps telling me that my address and password ***** not recognized
Customer reply replied 2 months ago
No. My email should be recognized. It’s the one I currently use
Email technician: Isaac Franklin, Support Technician replied 2 months ago

It gives you that for password ***** Not just wrong email. It is a generic message. Please follow this to the letter:

Lets rule out the password *****

Please go to a browser, not the email client on those devices and go to gmail.com.

Put in your email and password, manually. Do not use autofill or let the password ***** in for you, for what you think the password *****

Can you get mail in that web browser?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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