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I forgot my password and I no longer have the phone number…

Customer Question
I forgot my password...

I forgot my password ***** I no longer have the phone number that’s linked to my email

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my old cell phone the screen got water damaged

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a phone number linked to it but I no longer have that number n I do have security questions

Submitted: 2 months ago.Category: Email
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Answered in 8 hours by:
5/29/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,839
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
Still need help
Email technician: Harry, Email Tech replied 2 months ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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