Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot access my existing gmail. please help. my account…

Customer Question
I cannot access my...

I cannot access my existing gmail. please help. my account is***@******.***

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My cell phone. my account is still on my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm not sure what your request means. My phone number is(###) ###-#### my password ***** gmail is fourtroops

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
5/28/2018
Email technician: Richard, Email Systems Specialist replied 2 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to access your account?

Please let me know

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to log in and it would not accept my 2007
I am trying to log in and it would not accept my 2007 password ***** then logged me out . Please call me on********** for new password ***** … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I am locked out of my phone. My google acct is. I don't
I am locked out of my phone. My google acct is***@******.***. I don't remember my password. I tried recovery several times and it says they can't verify who I am. What do I do next. … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Nothing with my computer … i'm trying to remember my gmail
nothing with my computer … i'm trying to remember my gmail account to recover my data from a waterlogged phone to a new phone … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Hotmail says my account doesn't exist. Tablet and iphone. My
my iAd was stolen and I locked it. Changed my email address on my phone to same as iAd was. Now I am not getting any emails on hone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I have been without access to my Google and Facebook
PLEASE HELP! I have been without access to my Google and Facebook accounts until the first of last month. I have forgotten both passwords. Also, I no longer have a cell phone only a land line. How can… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Cant recover password for gmail. tried to recover but it
cant recover password ***** gmail***@******.***. tried to recover but it said account non existant not true i receive email on phone … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It's not my computer. I'm trying to figure out how to get
It's not my computer. I'm trying to figure out how to get into my gmail account from another computer when I cannot remember my password ***** the answers to any of the other questions that google ask… read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I've been trying desperately to reset my gmail account to no
I've been trying desperately to reset my gmail account to no avail. I have two accounts, but the one I need, I'm having difficulty with the password. Please help … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I've lost my gmail account on my laptop while trying to
I've lost my gmail account on my laptop while trying to follow instructions to get my samsung 5 hooked up to my gmail. I keep looping around and around with this password ***** I had to set up a second gmail account about 6 months ago and that one seems to still be in tact but not my regular account that I use. Unbelievablely frustrating. Who are you and do you charge for your service? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot access gmail. I do NOT have a cell phone and since
I cannot access gmail. I do NOT have a cell phone and since I am locked out of my acct for verification you cannot send me an email. Catch 22. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Help. I moved provinces and have no idea what my last
Help. I moved provinces and have no idea what my last password ***** gmail was. i have tried everything and cannot get account access. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot access my gmail email account. I haven't used it in
I cannot access my gmail email account. I haven't used it in a while. I've tried answering the questions it asks me online, but my recovery phone number is ***** longer valid and I do not have email o… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We just paid for the service and lost connection can you
We just paid for the service and lost connection can you help us change your Google password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Google account password was updated this morning without my
google account password ***** updated this morning without my knowledge. i can still login on the phone but the recovery steps are not working … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am getting messages that action is required or sign in
I am getting messages that action is required or sign in error and my password ***** been changed. I have not tried to use my password ***** tried to sign in for anything. What is going on? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I cannot access my gmail account. I do not remember my
I cannot access my gmail account. I do not remember my password ***** cannot get past through the e-mail account requested to send the reset password ***** I just set up a new account?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I was advised that I had to change my gmail password on
I was advised that I had to change my gmail password ***** Tuesday, August Fourth. I received an error message when i tried to log into gmail on Wednesday. The message was "this is an invalid password… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Just purchased a new cell phone. I need to get my password
Hello, Just purchased a new cell phone. I need to get my password ***** my gmail account. ***@******.***… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x