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I unplugged my computer due to storms and when I plugged it…

Customer Question
I unplugged my computer...

I unplugged my computer due to storms and when I plugged it back up I no longer can get the system to log on to gmail. It says my certificate is not recognized.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I can get gmail on my tablet, I tried to add calendar on my tablet this morning but it would not take the gmail address. Did that cause a problem?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Are you referring to my gmail password, if so I have that.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am not that computer smart.

Submitted: 2 months ago.Category: Email
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Answered in 2 minutes by:
5/28/2018
Email technician: Richard, Email Systems Specialist replied 2 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

can you tell me which program you are using to try to sign into Gmail with?

Please let me know

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Customer reply replied 2 months ago
google chrome
Email technician: Richard, Email Systems Specialist replied 2 months ago

Check the time and date on the computer, is it correct?

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Customer reply replied 2 months ago
It was incorrect when I plugged the computer back up, but I corrected before I tried gmail.
Email technician: Richard, Email Systems Specialist replied 2 months ago

check it now please

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Customer reply replied 2 months ago
It is correct
Email technician: Richard, Email Systems Specialist replied 2 months ago

In Chrome, click the three dots top right, then settings, then go to the bottom and click on advance, then again to the bottom and reset

Once done, tell me if you can then sign in

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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
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