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I was hacked and they hacked all of my email address even if…

Customer Question
I was hacked and...

I was hacked and they hacked all of my email address even if I make a new one I can't use it.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Tablet or phone

Technician's Assistant: What troubleshooting have you tried?

Everything

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/28/2018
Email technician: Richard, Email Systems Specialist replied 2 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the part of your email address after the @ symbol please?

Thank you

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Customer reply replied 2 months ago
Hotmail
Email technician: Richard, Email Systems Specialist replied 2 months ago

Thanks

If you try now to sign into your account, what is the exact message you receive?

Please let me know

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Customer reply replied 2 months ago
Wrong email or wrong password
Customer reply replied 2 months ago
I lost the site to pay for the help to get into my computer
Email technician: Richard, Email Systems Specialist replied 2 months ago

Thanks

Can you use my link to reset your password

https://account.live.com/password/reset

Once done, use the new password ***** sign into your account

Let me know how you go please

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Customer reply replied 2 months ago
Sign-in is blocked I tried too many times
Email technician: Richard, Email Systems Specialist replied 2 months ago

ok, when you initially tried (as now you have a 12 hours lock from trying again) what exactly happened?

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Customer reply replied 2 months ago
It keeps on saying either email don't exist a wrong email or wrong password ***** know I was hacked
Email technician: Richard, Email Systems Specialist replied 2 months ago

ok, fill in this form instead and tell me exactly what it says at completion please

https://account.live.com/ACSR

Make sure to take your time and answer all the questions as accurately as possible.

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Customer reply replied 2 months ago
I know I was hacked somehow they made it so I can't get any of my emails to work I have the person's phone number I just have no idea what to do
Email technician: Richard, Email Systems Specialist replied 2 months ago

ok, but can you do the last instructions I gave you and reply on the results

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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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