Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cannot download files from emails. Outlook Microsoft. Phone.

Customer Question
Cannot download files from...

Cannot download files from emails

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook Microsoft

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Wi fi and download all apps

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
5/28/2018
Email technician: Moses C,
 replied 2 months ago
Moses C
Category: Email
Satisfied Customers: 996
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
can you explain me a bit more about this
What exactly are you having trouble with file downloading from your email?

Ask Your Own Email Question
Customer reply replied 2 months ago
Comes up failed download
Customer reply replied 2 months ago
No
Email technician: Moses C,
 replied 2 months ago

what outlook version are you using?

Ask Your Own Email Question
Email technician: Moses C,
 replied 2 months ago

give me the exact error message you get while downloading the file

Ask Your Own Email Question
Customer reply replied 2 months ago
Just failed download
Email technician: Moses C,
 replied 2 months ago

what outlook version are you using?

Ask Your Own Email Question
Customer reply replied 2 months ago
Outlook live. Com
Email technician: Moses C,
 replied 2 months ago

what webbrowser are you using?

Ask Your Own Email Question
Customer reply replied 2 months ago
Not sure. How do I find out
Email technician: Moses C,
 replied 2 months ago

is it windows 10 on your computer or its a Mac?

Ask Your Own Email Question
Customer reply replied 2 months ago
Don't have a computer. Just use mobile phone
Email technician: Moses C,
 replied 2 months ago

thank you for telling me that.

Ask Your Own Email Question
Email technician: Moses C,
 replied 2 months ago

i need the mobile make and model

Ask Your Own Email Question
Email technician: Moses C,
 replied 2 months ago

its an I-phone or an Android phone?

Ask Your Own Email Question
Customer reply replied 2 months ago
Telstra zte.Android
Email technician: Moses C,
 replied 2 months ago

remove the outlook app if you are using on the phone and reinstall it after removal.

I will help you install it back

Ask Your Own Email Question
Customer reply replied 2 months ago
Don't have outlook app.the app I use is connect to hotmail
Email technician: Moses C,
 replied 2 months ago

what is that app?

Ask Your Own Email Question
Customer reply replied 2 months ago
Connect me to my emails
Email technician: Moses C,
 replied 2 months ago

try to login to your email on a computer and then you can try on your phone

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have to reconnect chrome cast and I don't know how. Gmal.
I have to reconnect chrome cast and I don't know how … read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
My Microsoft Outlook 2007 says it's Offline - on my PC -
My Microsoft Outlook 2007 says it's Offline - on my PC - it's working on my phone! my email address ios***@******.*** … read more
Cody
Cody
Computer Science
2,427 satisfied customers
My Ipad is receiving emails but my apple computer is not.
My Ipad is receiving emails but my apple computer is not. they are supposed to be connected … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Simple Mobile phone is not updating emaIl. Gmail. CLICK
Click on last time updated to refresh and it just spins. Also shut phone down and back on. Finally, went to Wal-Mart and they used their Wi-Fi. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I lost all of my e-mail overnight in all files using windows
I lost all of my e-mail overnight in all files using windows live how do I retrieve? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Just purchase a goole home mini need help to set it up..
just purchase a goole home mini need help to set it up … read more
Cris
Cris
62 satisfied customers
I'm in a rental flat in Vienna that has wi-fi. My iPhone
I'm in a rental flat in Vienna that has wi-fi. My iPhone works fine here but I can't connect to the internet or receive email even though the icon on my laptop says I'm connected. I keep getting an er… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Email is working fine to my cell phone, but not to my iPad.
email is working fine to my cell phone, but not to my iPad. Both are using my home Wi-Fi. The last time my iPad receive email was 3:23 AM EST. I have made no changes to my account or my password *****… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I am unable to send & receive on my e-mail account since we
i am unable to send & receive on my e-mail account since we switched to business gateway with Wi-Fi AC … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Have wi-fi connection to computer downloaded Netflix on
have wi-fi connection to computer downloaded Netflix on computer … read more
Moses C
Moses C
996 satisfied customers
When using AirDrop, I can AirDrop photos from my iPhone to
When using AirDrop, I can AirDrop photos from my iPhone to others, but my iPhone does not show up on anyone else's device, when they attempt to AirDrop to my phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been flying my phantom 4 on my i phone 5 but it
I have been flying my phantom 4 on my i phone 5 but it recently won"t let me update dj.go for the for as it says it is now non compatible … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
CAN I DOWNLOAD EPISODES ON MY I PAD TO VIEW W/O WI-FI,
CAN I DOWNLOAD EPISODES ON MY I PAD TO VIEW W/O WI-FI … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
Who do I ask for help about my I-pad. When I try to open
Who do I ask for help about my I-pad. When I try to open the … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Hotmail will not turn off or screen swipe. Telstra shop say
Hotmail will not turn off or screen swipe. Telstra shop say I need to find App. owner to resolve… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have an email account. I use Outlook 2010. We had some
I have an email account***@******.***. I use Outlook 2010. We had some wi-fi issues and the phone company came and fixed the wi-fi. When they did so my email stooped working and i have not been able t… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have had AOL Mail on my iPad time. I 't know why but the
I have had AOL Mail on my iPad for a long time. I don't know why but the AOL icon disappeared and I can not seen to reload/ update it. HELP. I am going into the hospital tomorrow and need to be able t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a Samsung Galaxy SIII. It works perfectly except that
I have a Samsung Galaxy SIII. It works perfectly except that it won't send or receive emails. My email address is***@******.***, and my web host is Spark. All other services are through Black + White.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x