Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cannot get into my mail or to Google my passwords are

Customer Question
Cannot get into my...

Cannot get into my mail or to Google my passwords are supposedly wrond! Cannot get past last question of month and year I joined Google.

Technician's Assistant: Are you logged into your email account on any other devices?

No not logged in but have it on two devices

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, I've done that about five times it always goes to when I got Google and Gmail month and year. I don't know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want my email back and Google because I'm lost without for about four days

Submitted: 28 days ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 28 days ago
I just want my email opened
Answered in 10 minutes by:
5/28/2018
Email technician: JUNKO LOUISE,
 replied 28 days ago
JUNKO LOUISE
Category: Email
Satisfied Customers: 35
Experience: Systems & Network IT Engineer at JUNKO
Verified

Hi this is email expert

Ask Your Own Email Question
Email technician: JUNKO LOUISE,
 replied 28 days ago

I can help you on this issue

Ask Your Own Email Question
Email technician: JUNKO LOUISE,
 replied 28 days ago

when did it locked?

Ask Your Own Email Question
Customer reply replied 28 days ago
I hope so!
Email technician: JUNKO LOUISE,
 replied 28 days ago

Whats your login id please?

Ask Your Own Email Question
Customer reply replied 28 days ago
77010
Email technician: JUNKO LOUISE,
 replied 28 days ago

okay

Ask Your Own Email Question
Email technician: JUNKO LOUISE,
 replied 28 days ago

also gmail id ?

Ask Your Own Email Question
Customer reply replied 28 days ago
Where are you
Email technician: JUNKO LOUISE,
 replied 28 days ago

iam here only

Ask Your Own Email Question
Email technician: JUNKO LOUISE,
 replied 28 days ago

when did you last login your account?

Ask Your Own Email Question
Customer reply replied 28 days ago
I'm lost with all the request for more money. 39.00. No I already paid 5 dollars why can't you justnack to me without all the popups
Customer reply replied 28 days ago
Where are your answers I'm Lost
Email technician: JUNKO LOUISE,
 replied 28 days ago

i will support you dont worry

Ask Your Own Email Question
Customer reply replied 28 days ago
Stop asking me to pay 39 dollars for more. Just answer the 5dollar question.
Customer reply replied 28 days ago

I don't use the old one that is getting messages from you that old one is c******l.com haven't used it in years. Just nr******.com that's what I want to have opened. Why did I pay you five dollars¿

Customer reply replied 28 days ago
Where are you now
Customer reply replied 28 days ago
How's he doing that? I can't get into it?
Customer reply replied 28 days ago
When? When I get tired of waiting?
Customer reply replied 28 days ago
Signing off either give me something or give my five dollars back .
Email technician: Richard, Email Systems Specialist replied 28 days ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 46,460
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

When were you last able to sign into your account?

Please let me know

Ask Your Own Email Question
Customer reply replied 27 days ago
Four r five days ago!
Customer reply replied 27 days ago
Quit flashing to pay 39:00 more it makes me mad! I was promised for a 5:00 fee a tech would get me into my email account and into my Google so far all I've been seeing is pay 39:00 more! What's up with that?
Customer reply replied 27 days ago
Four or five days ago
Customer reply replied 27 days ago
Ok, am I going to get an answer now or not?
Email technician: Richard, Email Systems Specialist replied 27 days ago

And if you now sign in what is the message you get?

Ask Your Own Email Question
Customer reply replied 27 days ago
Google couldn't verify this account belongs to you.
Email technician: Richard, Email Systems Specialist replied 27 days ago

ok, then your only option is to use this form now

https://support.google.com/accounts/contact/disabled2

Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.

They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.

If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.

It is critical you always keep your recovery information up to date to avoid such a situation as this

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Email Question
Customer reply replied 26 days ago
My son got my gmail back on. The rating will be low. I felt I had the runaround from you and google. I'm going to go to paypal and refute the 5 dollar charge.
Email technician: Richard, Email Systems Specialist replied 25 days ago

ok

Ask Your Own Email Question
Customer reply replied 25 days ago
I have not been satisfied! I no longer want you to contact me. I thus fire you and ask that my money be returned to me. I will be filling a dispute with PayPal if you do not return it. You did not give me a solution to my issue.
No Stars for you and company.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 46,460
46,460 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cant login to my outlook account and microsoft locked the
I cant login to my outlook account and microsoft locked the account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot connect to POF. It says invalid user name or
I cannot connect to POF. It says invalid user name or password. I even made a new account and the same thing happened. I'm very frustrated. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to increase the font in my email. Aol. All of the
I need to increase the font in my email JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web bro… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Email from iCloud re payment problem tried to follow the
Email from iCloud re payment problem tried to follow the info not getting any where. Can you help me please. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
My pc was reset by windows they were having problems I
my pc was reset by windows they were having problems I cannot get my email back . it locks up. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
932 satisfied customers
My gmail I have no other email to open up a code. No its on
my gmail***@******.*** I have no other email to open up a code … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Ellen, i was speaking with Alyssa yesterday about my
Hi Ellen, i was speaking with Alyssa yesterday about my password ***** *****vermore, and she said she would know what was happening,,the url could not open. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I received an email that my account had been used (not by
I received an email that my account had been used (not by me). I was in the process of Responding when I clicked on the email and it disappeared! What do I do now to unlock my account? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
Looking back, i think the down load did not work properly.
Looking back, i think the down load did not work properly. Maybe that's why you could respond properly. My apologies!… read more
Harry
Harry
1,961 satisfied customers
How to copy your google contacts emergency info from old
How to copy your google contacts emergency info from old Android phne to new one. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My sister set a pass word on my husbands trac phone. we cant
hello my sister set a pass word on my husbands trac phone. we cant remember the pass word. we called tracphone with no help they tried resetting and it wouldn't work. then they told us to take it to w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have been here before but got lost in the process! I have
I have been here before but got lost in the process! I have not had ATT mail for a week. Tech support told me it was mu ATT U-verse and sent a technician out who said I'd been struck by lightning and … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Where can I fined my email password. Gmail. Direct log in.
where can I fined my email password JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? C… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I had an alert to upgrade my Outlook whichI did and now I
I had an alert to upgrade my Outlook whichI did and now I have 2 Icons in my dock. one is the original, blue box with letter behind, the new one is a Yellow … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Several weeks ago, the following window showed an email that
Several weeks ago, the following window showed an email that was too long (or filled too much space) to allow me to send out my emails, even though I could receive emails: … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I am sending a favorite video to 8 people. They do not get
I am sending a favorite video to 8 people. They do not get it as it is in their and my spam folder. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Cant remeber my password and i got a new number so the one
cant remeber my password ***** i got a new number so the one thats on my email wont work. and i have years of pictures and contacts on my account … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
103 satisfied customers
Cannot remember last password set for my Google account.
Cannot remember last password ***** for my Google account. Want to reset password ***** my Apple i Phone … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x