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My husband ordered necklace and we have been charges twice…

Customer Question
My husband ordered necklace...

My husband ordered necklace and we have been charges twice for it the order number gb6f441cba184adc9b name *****

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bigpond

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Either

Technician's Assistant: What troubleshooting have you tried?

I have tried contacting customer service but no luck

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

We have not received the item as yat but we have been charged twice

Submitted: 2 months ago.Category: Email
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Answered in 1 hour by:
5/28/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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