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I'm using a new PC and it wont let me get into my Hotmail…

Customer Question
I'm using a new...

I'm using a new PC and it wont let me get into my Hotmail account.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

Yes my phone. but I need to print some e mails and I cant seem to get it up on my screen

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 2 months ago.Category: Email
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Answered in 2 minutes by:
5/27/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Why are you unable to access your Hotmail on the new PC?
  2. Is it running on Windows 10?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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