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Got an email from google saying to change password which i…

Customer Question
Got an email from...

Got an email from google saying to change password ***** i did ! because they thought their was a security problem! i changed pawword and i still cant get on my email!!!!!!

Technician's Assistant: Are you logged into your email account on any other devices?

My I phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes phone number on file

Submitted: 2 months ago.Category: Email
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Answered in 9 minutes by:
5/27/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now or a Mac?
  2. Before you got an email from Google, were you able to access your email just fine?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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