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I am unable to send or receive messages. Toshiba do not know…

Customer Question
I am unable to...

I am unable to send or receive messages

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba do not know how to find the OS

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About a week?" I have been away and haven`t attempted to try to correct this

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I received a bar saying there was someone else with the same address

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/27/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,057
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Can we do a remote session so i can fix this for you?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Please send me a remote request from your screen.

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Customer reply replied 2 months ago
No
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 2 months ago
Do not want the extra expense if it can be fixed another way
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Are you using an email client?

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Customer reply replied 2 months ago
no
Customer reply replied 2 months ago
Awaiting a reply
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

How are you accessing your email?

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Customer reply replied 2 months ago
Through Windows live mail
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Who is your email provider?

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Customer reply replied 2 months ago
telus.net
Customer reply replied 2 months ago
Am I still connected?
Customer reply replied 2 months ago
Not sure if I am still on line with you
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Try re adding the email account

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Customer reply replied 2 months ago
Not sure what you need me to add. My account is with telus .net
Customer reply replied 2 months ago
my telus account ####-##-####6
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Try readding your account on Windows Live mail

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Customer reply replied 2 months ago
No messages on there
Email technician: Cody, Senior Systems Administrator replied 2 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,028
Experience: Systems Administrator
Verified

you still need help with this?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Jess M.

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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