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I cannot connect to my yahoo email on my PC. Can do so on my…

Customer Question
I cannot connect to...

I cannot connect to my yahoo email on my PC. Can do so on my iPhone and Ipad.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Through the yahoo web site. Password ***** issue. Usally just tell them to send a code to my phone put it in, and access my email. No longer working. No code goes to my phone, and the yahoo site tells me there is a problem and come back later. I have come back later several times, same result

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/27/2018
Email technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What is your Yahoo email address so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 2 months ago
Windows, ***@******.***
Email technician: Jess M., Computer Support Specialist replied 2 months ago

Are you still getting emails on your phone and ipad?

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Customer reply replied 2 months ago
No I don't, I just paid 5, not going to pay more. Can you just text me how to solve my problem?
Customer reply replied 2 months ago
but I need to access them on my PC to download and print files
Customer reply replied 2 months ago
Is this as far as we go? otherwise I need my 5.00 back
Customer reply replied 2 months ago
Hello, anybody out there!!!!!
Email technician: Jess M., Computer Support Specialist replied 2 months ago

I am very sorry about the confusion. Our services here do not cost $5 only. From my end, I can see that you paid $30.64.

You can get your money back if you do not want to continue. Here is the link about refunding:

http://ww2.justanswer.com/help/how-can-i-request-refund

If you want to continue, please let me know.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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