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Windows 10 E-Mail will send but not receive. Oulook. How do…

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Windows 10 E-Mail will...

Windows 10 E-Mail will send but not receive

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Oulook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

How do I check for that

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

No thank you that is the problem

Submitted: 23 days ago.Category: Email
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Answered in 5 minutes by:
5/27/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,869
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

Who is your email provider?

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Customer reply replied 23 days ago
att
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

Are you using webmail?

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Customer reply replied 23 days ago
I think so
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 23 days ago
No thank you
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

What error are you getting trying to receive email?

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Customer reply replied 23 days ago
No error just none arrive but I can sent E-mails
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

Try emailing yourself, let me know if you receive an email.

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Customer reply replied 23 days ago
Sent to myself & is in the sent items but no item has been received
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

Are you using email Client?

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Customer reply replied 23 days ago
Unknown
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

I am offering you remote assistance for $20, if you want then accept it and follow the steps here to connect.

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Customer reply replied 23 days ago
No Thank you
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

Okay

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Customer reply replied 23 days ago
OK what is next
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

I can help you once you tell me how are you accessing your email? Webmail or email client?

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Customer reply replied 23 days ago
Email
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

How are you accessing your email?

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Customer reply replied 23 days ago
Threw windows 10 on a HP laptop computer
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

On your Windows 10 HP laptop how you access your Email?

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Customer reply replied 23 days ago
I guess using my***@******.*** address
Email technician: Kamil Anwar, Exchange & Email Consultant replied 23 days ago

Unfortunately, i've run out of ideas, i will opt out and open your question to other experts.

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Customer reply replied 23 days ago
OK thank you
Email technician: Jess M., Computer Support Specialist replied 23 days ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. On your Windows 10 computer, are you using the Mail app? The mail app is the program that opens when you click on the "Envelope" icon.
  2. Are you still able to access your email using a web browser like Internet Explorer, Edge or Chrome?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 23 days ago
1. Yes 2. Use chrome
Email technician: Jess M., Computer Support Specialist replied 23 days ago

On your Chrome, please go to this link:

https://mail.yahoo.com

Did you get your emails immediately? Or are you shown the login page?

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Customer reply replied 23 days ago
Log in page
Email technician: Jess M., Computer Support Specialist replied 23 days ago

Ok. This is to test your password. Please login to your ATT email address. Enter your full email address, then enter your password ***** login.

Are you able to login and access your emails?

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Customer reply replied 23 days ago
It went chrome extension
Email technician: Jess M., Computer Support Specialist replied 23 days ago

What exactly happened after you logged in? Was your login accepted?

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Customer reply replied 23 days ago
On the computer when I log in it goes to my in box which has nothing has arrived yet; logging in on the WiFi it goes to chrome extension
Customer reply replied 23 days ago
What is next
Email technician: Jess M., Computer Support Specialist replied 23 days ago

Are you saying that you were able to LOG IN to your ATT email on your Chrome right now? And that your password ***** accepted?

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Customer reply replied 23 days ago
No I could not
Email technician: Jess M., Computer Support Specialist replied 23 days ago

You just said:

On the computer when I log in it goes to my in box which has nothing has arrived yet;

What exactly did you mean by that? You said you logged in and you see the Inbox. Are you referring to the MAIL app with that not with Chrome?

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Customer reply replied 23 days ago
the mail apps as if I use chrome it goes to chrome extension
Email technician: Jess M., Computer Support Specialist replied 23 days ago

Please stop using that Mail apps as we are troubleshooting your account, the troubleshooting CANNOT be done on the mail app. It should be done on the browser.

So please open your web browser, and then go to https://mail.yahoo.com and then LOG IN to your ATT account.

Please tell me what happens.

Please just try to log in -- enter your full email -- enter your password, then login. It should not invoke any extension.

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Customer reply replied 23 days ago
OK my E -mail came up
Email technician: Jess M., Computer Support Specialist replied 23 days ago

Thank you for that conformation. Did you enter your password ***** was able to login successfully? Or were you able to access it WITHOUT entering the password ***** it was saved or remembered?

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Customer reply replied 23 days ago
I had to enter the password
Email technician: Jess M., Computer Support Specialist replied 23 days ago

Ok thank you. Now, on Chrome, are ALL of your emails intact? I mean, do you have ALL of the emails there?

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Customer reply replied 23 days ago
It appears as they are I didn’t look back more then early may
Email technician: Jess M., Computer Support Specialist replied 23 days ago

But can you please taker your time and check and see if you have all the emails. That is, if you have a lot of emails there, then I believe they are all intact.

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Customer reply replied 23 days ago
I think they are all their
Email technician: Jess M., Computer Support Specialist replied 23 days ago

Thank you for that confirmation. Now, let me tell you, that Mail app that you are using is not a stable email app. I suggest that you download and install Thunderbird since it is more stable and there are a lot of features for your daily email usage.

Here is the link, please download and install Thunderbird:

https://www.thunderbird.net/en-US/

After downloading, please double click on it to install it.

After installing, please run or open Thunderbird. I believe an icon is created on your desktop screen for easier access.

When you open Thunderbird for the first time, please ADD your OWN email address, just bypass the option to sign up for a new email.

Thunderbird will detect the server settings for your email. Once successful, please check if you can send and receive emails just fine.

Keep me posted.

Best regards,

Jess

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Category: Email
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