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I just got a moto phone from sprint last week i picked a…

Customer Question
I just got a...

I just got a moto phone from sprint last week i picked a name and pass word for the phone then went back to sprint and was was told the username in the phone has to be the same as the google username. now i can't get the name out of computer to change it to cellphone name. this would be a lot easier if i could talk to you on the phone.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Moto?

I dont know how to check

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Computer and cell phone and a line line

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I got the phone to be a phone and send photos to my computer

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/27/2018
Email technician: syseng, Information Systems Professional replied 2 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,938
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

Just to clarify, you need to change the username on your Google account correct?

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Customer reply replied 2 months ago
can you call me at(###) ###-####?
Email technician: syseng, Information Systems Professional replied 2 months ago

Yes, however first please clarify, you need to change the username on your Google account correct?

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Customer reply replied 2 months ago
this is a google problem why do i have to pay to get help to use google?
Customer reply replied 2 months ago
are you trying to call me on the cell phone? I don't know how to use it yet.
Customer reply replied 2 months ago
forget it i will just take it back to the store
Email technician: syseng, Information Systems Professional replied 2 months ago

I am still here - and yes Just Answer is a third party paid support service. Do you wish to continue?

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