Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My facebook is hacked and i need a verification email sent…

Customer Question
My facebook is hacked...

My facebook is hacked and i need a verification email sent to my active emails. the hacker has deleted my only email that i have access to.

Technician's Assistant: Are you logged into your email account on any other devices?

Just my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but he deleted my email from the facebook. so im not getting verification codes sent to my cell or email and he deleted my phone number i have on account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thats it i beleive

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 2 months ago
i need***@******.*** added back to my facebook profile to verify my identity. it shows in my email where it sent verification codes to that email but it was expired by the time i noticed and the hacker had already deleted that email from my facebook.
Answered in 3 hours by:
5/27/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Email Question
Customer reply replied 2 months ago
I still need help
Email technician: Harry, Email Tech replied 2 months ago

There is an option for no longer having access to your email while resetting the account. You will need to select that option

Ask Your Own Email Question
Customer reply replied 2 months ago
I’m aware of that option. When I choose that option it only allows me to select my Hotmail account and not my self.edu account. The hacker has removed my only active email and my phone number.
Email technician: Harry, Email Tech replied 2 months ago

No, there is an option to reset the account without using any email

Ask Your Own Email Question
Customer reply replied 2 months ago
can you help or not. Going through facebooks process is not working not is a one from Facebook even trying to help me. I’ve been fighting this crap for 2 weeks and it’s just getting worse as far as my personal information getting ha led on stupid Facebook.
Email technician: Harry, Email Tech replied 2 months ago

No, there is an option to reset the account without using any email

Ask Your Own Email Question
Customer reply replied 2 months ago
Well let’s try resetting the account then
Email technician: Harry, Email Tech replied 2 months ago

OK try using that option

Ask Your Own Email Question
Customer reply replied 2 months ago
Well I’ve been fooling with this for 2 weeks and haven’t seen an option to reset. What are the steps for doing that. All I’ve seen is no longer have access to these.
Customer reply replied 2 months ago
Can you just call me and walk me through it?
Email technician: Jeffrey B,
 replied 2 months ago
Jeffrey B
Category: Email
Satisfied Customers: 1,027
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Email Question
Customer reply replied 2 months ago
I still need help
Email technician: Jeffrey B,
 replied 2 months ago

Understood.

We want to recover your Facebook, correct?

Kind regards,

Jeffrey

Ask Your Own Email Question
Email technician: Jeffrey B,
 replied 2 months ago

Understood.

Please let me remotely connect, free of charge.

Kind regards,

Jeffrey

Ask Your Own Email Question
Customer reply replied 2 months ago
Ok
Email technician: Jeffrey B,
 replied 2 months ago

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Email Question
Customer reply replied 2 months ago
9251
Email technician: Jeffrey B,
 replied 2 months ago

connecting

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Email
Satisfied Customers: 1,027
1,027 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Is there a phone number to call someone about our email
Hi is there a phone number to call someone about our email being hacked … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My Facebook account and both emails have been hacked, I've
My Facebook account and both emails have been hacked, I've tried resetting my making a new email and going through the steps to get a verification code sent to the new email but google said it couldn'… read more
Mr.Med
Mr.Med
1,223 satisfied customers
Received notice that my account was being deleted by my
Received notice that my account was being deleted by my request. I did not make this request. Today I received notice my***@******.*** password ***** been changed. I did not do that. I have since mana… read more
Mr.Med
Mr.Med
1,223 satisfied customers
I live off grid. Goggle sends me a verification code but by
I live off grid. Goggle sends me a verification code but by the time I get back from cell reception the code has expired. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
Someone has gotten into my gmail account and changed the
someone has gotten into my gmail account and changed the password,also he got into my facebook account as well,and every time i try to recover my accounts the info keeps getting sent to my g mail acco… read more
Jeffrey B
Jeffrey B
Information Technology
1,027 satisfied customers
My fb was hacked and the only way to reset my password is
My fb was hacked and the only way to reset my password ***** ***** them to send me a code via my email that was connected to my account! The problem is I haven't used that email sine 07 when I joined … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I cannot use the security code provided when you call my
I cannot use the security code provided when you call my cell phone with a code. All it does is give me another code that does nothing. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
It's not my computer but my phone was stolen and someone has
Hello. It's not my computer but my phone was stolen and someone has changed my passwords for gmail and Facebook and I cannot access them. Their websites will not give a phone number. Just how to acces… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
Not sure if this will be within the scope of your expertise
Not sure if this will be within the scope of your expertise but I am hoping so. Had been suspicious about some times where there was private browsing going on by my sign other. I noticed a new app cal… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Wondering how do I access my hotmail account if i am
Wondering how do I access my hotmail account if i am overseas … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Im in bit of a mess, I sent some emails through craigslist
Im in bit of a mess, I sent some emails through craigslist from my gmail account. Some racy pictures, got blackmailed & were sent to my significant other along with screenshots of the emiails. i keep … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I am looking to see if you can help me. My cell company tell
Hello, my name is ***** ***** and I am looking to see if you can help me. My cell company tell me that I need a google account that I have with you guys to be able to unlock cell phone. Can you me wit… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My brother's facebook page has been hacked. He needs HELP in
My brother's facebook page has been hacked. He needs HELP in deleting his facebook page IMMEDIATELY...... He had originally set up his facebook page in an internet account that has been blocked... He … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need to get into my google accounts to delete them all and
I need to get into my google accounts to delete them all and start over with one simple account. I can't remember my passwords and I certainly can't answer all the questions it asks me in order to acc… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
I'm not locked out officially of my gmail account, but I
Hi there... I'm not locked out officially of my gmail account, but I can't access it. My phone was taken by somebody I needed to remove from my life. He changed my password, (enabled 2step verificatio… read more
Cody
Cody
Computer Science
2,435 satisfied customers
I have a yahoo email address. Recently I started receiving unsolicited emails and IMs fro
I have a yahoo email address. Recently I started receiving unsolicited emails and IMs from a person I did not know. The emails contained pornography. He also sent my BF the same emails. 1) How did he … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I got a new cell phone and in the process I have messed things
I got a new cell phone and in the process I have messed things up so bad that I cannot open my gmail on my cell and computer… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
My hotmail account is blocked, I have accessed my security
My hotmail account is blocked, I have accessed my security code from an alternate e-mail account (4 times for different codes), and can access my reset password XXXXX But the process does not recogniz… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x