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I cannot open Microsoft Outlook or Outlook Window. "New .ost…

Customer Question
I cannot open Microsoft...

I cannot open Microsoft Outlook or Outlook Window. "New .ost cannot be opened" What does this mean?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Window 10

Technician's Assistant: When did you last update your Outlook?

It just happened this morning. I was trying to sync my contacts from my phone onto my computer. The Outlook on my computer does not match up to my iCloud or Comcastimap account. It is an Outlook account with a string of numbers and***@******.***

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I bought the Syncios software and downloaded it. I think it made things worse because now I can't get my emails on my computer, just my phone.

Submitted: 2 months ago.Category: Email
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Answered in 2 hours by:
5/27/2018
Email technician: bbao, IT Consultant replied 2 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,984
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

It seems like your previous Outlook was broken or switched for some reason, then its OST data file can't be located.

Please how many Outlook profile do you have under Control Panel > Mail

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