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I keep getting a sign in screen for smtp server and it will…

Customer Question
I keep getting a...

I keep getting a sign in screen for smtp server and it will not acknowledge my password. If I go to gmail, i can receive emails, but not send.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am sure I do. It has been about 6 years since it was set up.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, except that I am not very good on the computer!

Submitted: 2 months ago.Category: Email
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Answered in 4 minutes by:
5/27/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 2 months ago
What do I need to do for a remote session?
Customer reply replied 2 months ago
Ok, what do I need to do?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

Please send me a remote request from your screen

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Customer reply replied 2 months ago
Do remote sesdion
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

I sent request for remote service. Please accept it then follow steps here to connect with me

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Customer reply replied 2 months ago
Let’s just cancel!!!
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

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Kamil Anwar

Exchange & Email Consultant

7,072 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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