Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Someone hacked my email and changed the password. I have a…

Customer Question
Someone hacked my email...

Someone hacked my email and changed the password. I have a new phone number to put in also

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have a new phone # to input

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 hours by:
5/27/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot get in my Facebook, someone hacked in changed my
I cannot get in my Facebook, someone hacked in changed my password ***** changed my phone number. What do I do? … read more
ZAID ALAMRO
ZAID ALAMRO
Masters
18 satisfied customers
My email got hacked I have no access to it I would like to
My email got hacked I have no access to it I would like to get it back and prevent them from hacking it they change the passwords and everything and I also need to change and a phone number that is at… read more
Harry
Harry
Email Tech
2,824 satisfied customers
Someone hacked my google account and they changed my
someone hacked my google account and they changed my password ***** recovery email and also the recovery phone number … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
My Gmail was hacked back in April and I have been trying for
My Gmail was hacked back in April and I have been trying for almost three months now to get access back to my account with no luck. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
Someone has hacked into my computer. I am trying to change
Hi, someone has hacked into my computer. I am trying to change my password ***** it will not work. It comes back that my old password ***** I type in is incorrect. I know that I am putting my password… read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Someone hacked my email and changed the password. I have a
Someone hacked my email and changed the password. I have a new phone number to put in also … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Someone hacked my email and changed the password. I have a
Someone hacked my email and changed the password. I have a new phone number to put in also … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I had a spammer and I changed my hotmail account. I took my
I had a spammer and I changed my hotmail account. I took my***@******.*** off and made another email and password. Now I totally forget both of them. Can you possibly tell me what my new account is? I… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
The problem I have is that I have to change my wife's
The problem I have is that I have to change my wife's password ***** of a security alert from Google. Someone has hacked her password. Now to change the password, I can sign into the account with her … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It has been hacked. [email protected] I don't. I set up
How do you usually access your email? On a phone or tablet, or through a web browser?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just feel as though somebody is getting my emails and I've
I just feel as though somebody is getting my emails and I've changed my password ***** it doesn't seem to stop … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I've messed up logging in my password, cause I rent to
Hi I've messed up logging in my password ***** cause I rent to forget things that I've changed often. LoL it's been super long since I set up my gmail & I've forgotten the date I set it up … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
A few weeks ago someone went in and changed my password they
a few weeks ago someone went in and changed my password ***** also hacked my finances . Is there a way to retrive my mail … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My account has been locked for security reasons. It was an
My account has been locked for security reasons. It was an email sent Aug. 4 from the Apple store. I'm not sure if it was someone hacking in or a real email from apple? It said they would hold my acco… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
some one is trying to hack into my aol e-mail ... I have completed
some one is trying to hack into my aol e-mail ... I have completed the security code puzzle twice in 24 hours what can be done about this?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Last night the tech support and I figured out but no luck.
Last night the tech support and I figured out but no luck. Today I got the google to tell me to change my password ***** someone hacked my gmail. I want to keep my gmail but apparently not work. I cre… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Hi, I was sent a notification advising that my account may
Hi, I was sent a notification advising that my account may have been accessed, I checked it out and it appears that is the case, I have since changed the password, I would like to know if there is any… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
i just got an samsung galaxy phone they put my email address
i just got an samsung galaxy phone they put my email address on the phone and someone hacked my personal computer and they changed the password XXXXX ican't access my yahoo webpage and e-mail… read more
Jeremy
Jeremy
1,344 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x