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It doesn’t recognize me. GMail. IPad for this time. It says…

Customer Question
It doesn’t recognize me. ...

It doesn’t recognize me.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

GMail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

IPad for this time.

Technician's Assistant: What troubleshooting have you tried?

It says my PW was changed. So I tried a new one It wouldn’t recognize it.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It looks like my account is not active for some reason.

Submitted: 2 months ago.Category: Email
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Answered in 4 hours by:
5/27/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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