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I have been hacked. Carolina.com. Through browser. Just

Customer Question
I have been hacked. ...

I have been hacked.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Carolina.com

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through browser

Technician's Assistant: What troubleshooting have you tried?

Just looking where to change password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know.

Submitted: 2 months ago.Category: Email
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Answered in 4 minutes by:
5/27/2018
Email technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Email
Satisfied Customers: 1,317
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Email technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

What account would you like to change your password *****?

Ask Your Own Email Question
Customer reply replied 2 months ago
I got no help from the email technician. I solved the problem myself. I am angry that I had to pay that ridiculous amount. I intend to let my friends know that this is a scam. The word I had from the start that there were no charges at anytime.
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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