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Can u help me solving an issue where another party does not…

Customer Question
Can u help me...

Can u help me solving an issue where another party does not receive my yahoo email?

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

Browser and outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have checked and no

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Some recipients receive. Strange!

Submitted: 29 days ago.Category: Email
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Answered in 3 minutes by:
5/27/2018
Email technician: JUNKO LOUISE,
 replied 29 days ago
JUNKO LOUISE
Category: Email
Satisfied Customers: 35
Experience: Systems & Network IT Engineer at JUNKO
Verified

Hi this email expert

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Email technician: JUNKO LOUISE,
 replied 29 days ago

I can help you on this issue

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Customer reply replied 29 days ago
Ok what do I do?
Email technician: JUNKO LOUISE,
 replied 29 days ago

are you puting your other person in " TO " or"CC"lsit?

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Customer reply replied 29 days ago
Not yet
Customer reply replied 29 days ago
Are u going to ask for more money every time I ask a question???
Email technician: JUNKO LOUISE,
 replied 29 days ago

No i dont want any extra money

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Customer reply replied 29 days ago
On your earlier question, I put in the to address for both accounts I am sending to
Email technician: JUNKO LOUISE,
 replied 29 days ago

what are the accounts?

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Customer reply replied 29 days ago
I just got a print to do a remote session for €38?
Email technician: JUNKO LOUISE,
 replied 29 days ago

ignore that please

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Customer reply replied 29 days ago
Ok I am
Email technician: JUNKO LOUISE,
 replied 29 days ago

what are the accounts?

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Customer reply replied 29 days ago
Accounts I am sending to?
Email technician: JUNKO LOUISE,
 replied 29 days ago

yes

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Customer reply replied 29 days ago
The latter works the former not.
Email technician: JUNKO LOUISE,
 replied 29 days ago

Actually ***@******.*** is restricted due to company policy , they will not allow you to send the emails

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Email technician: JUNKO LOUISE,
 replied 29 days ago

hope that you are understnad

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Customer reply replied 29 days ago
How do you know?
Customer reply replied 29 days ago
I am their mail support person and have never set such a policy
Email technician: JUNKO LOUISE,
 replied 29 days ago

I had a experience on that

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Email technician: JUNKO LOUISE,
 replied 29 days ago

it will work if you send it from @tatumcompany.com

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Customer reply replied 29 days ago
you men yahoo mails cannot be sent to this domain?
Email technician: JUNKO LOUISE,
 replied 29 days ago

yes that is company policy

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Customer reply replied 29 days ago
Who’s company?
Email technician: JUNKO LOUISE,
 replied 29 days ago

tatumcompany.com

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Customer reply replied 29 days ago
Well as mentioned earlier, I am the one setting the email policy
Customer reply replied 29 days ago
I have never set this
Customer reply replied 29 days ago
It worked until last week and we have made no changes.
Email technician: JUNKO LOUISE,
 replied 29 days ago

okay .can you alone send a mail to***@******.***?

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Email technician: JUNKO LOUISE,
 replied 29 days ago

let us see what will happen?

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Customer reply replied 29 days ago
I tried 5 ins ago and it does not arrive.
Customer reply replied 29 days ago
In my yahoo ma it says it’s sent but does not arrive with Fay
Email technician: JUNKO LOUISE,
 replied 29 days ago

can i try with outlook.com?

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Customer reply replied 29 days ago
Sure. I will check if it arrives in Fay’s account
Customer reply replied 29 days ago
I have tried to send her emails with google.com and that works fine.
Customer reply replied 29 days ago
Tell me when you tried
Customer reply replied 29 days ago
Anyone there?
Email technician: bbao, IT Consultant replied 29 days ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,660
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

This is Bing helping here.

Can you please advise

1. your full email address if the email adress doesn't look like***@******.***

2. if you receive a bounced email (non-delivery notification) when you send out an email to another party.

3. if you can receive emails from the party?

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