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Can u help me solving an issue where another party does not…

Customer Question
Can u help me...

Can u help me solving an issue where another party does not receive my yahoo email?

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

Browser and outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have checked and no

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Some recipients receive. Strange!

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
5/27/2018
Email technician: JUNKO LOUISE,
 replied 3 months ago
JUNKO LOUISE
Category: Email
Satisfied Customers: 77
Experience: Systems & Network IT Engineer at JUNKO
Verified

Hi this email expert

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Email technician: JUNKO LOUISE,
 replied 3 months ago

I can help you on this issue

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Customer reply replied 3 months ago
Ok what do I do?
Email technician: JUNKO LOUISE,
 replied 3 months ago

are you puting your other person in " TO " or"CC"lsit?

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Customer reply replied 3 months ago
Not yet
Customer reply replied 3 months ago
Are u going to ask for more money every time I ask a question???
Email technician: JUNKO LOUISE,
 replied 3 months ago

No i dont want any extra money

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Customer reply replied 3 months ago
On your earlier question, I put in the to address for both accounts I am sending to
Email technician: JUNKO LOUISE,
 replied 3 months ago

what are the accounts?

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Customer reply replied 3 months ago
I just got a print to do a remote session for €38?
Email technician: JUNKO LOUISE,
 replied 3 months ago

ignore that please

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Customer reply replied 3 months ago
Ok I am
Email technician: JUNKO LOUISE,
 replied 3 months ago

what are the accounts?

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Customer reply replied 3 months ago
Accounts I am sending to?
Email technician: JUNKO LOUISE,
 replied 3 months ago

yes

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Customer reply replied 3 months ago
The latter works the former not.
Email technician: JUNKO LOUISE,
 replied 3 months ago

Actually ***@******.*** is restricted due to company policy , they will not allow you to send the emails

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Email technician: JUNKO LOUISE,
 replied 3 months ago

hope that you are understnad

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Customer reply replied 3 months ago
How do you know?
Customer reply replied 3 months ago
I am their mail support person and have never set such a policy
Email technician: JUNKO LOUISE,
 replied 3 months ago

I had a experience on that

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Email technician: JUNKO LOUISE,
 replied 3 months ago

it will work if you send it from @tatumcompany.com

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Customer reply replied 3 months ago
you men yahoo mails cannot be sent to this domain?
Email technician: JUNKO LOUISE,
 replied 3 months ago

yes that is company policy

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Customer reply replied 3 months ago
Who’s company?
Email technician: JUNKO LOUISE,
 replied 3 months ago

tatumcompany.com

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Customer reply replied 3 months ago
Well as mentioned earlier, I am the one setting the email policy
Customer reply replied 3 months ago
I have never set this
Customer reply replied 3 months ago
It worked until last week and we have made no changes.
Email technician: JUNKO LOUISE,
 replied 3 months ago

okay .can you alone send a mail to***@******.***?

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Email technician: JUNKO LOUISE,
 replied 3 months ago

let us see what will happen?

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Customer reply replied 3 months ago
I tried 5 ins ago and it does not arrive.
Customer reply replied 3 months ago
In my yahoo ma it says it’s sent but does not arrive with Fay
Email technician: JUNKO LOUISE,
 replied 3 months ago

can i try with outlook.com?

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Customer reply replied 3 months ago
Sure. I will check if it arrives in Fay’s account
Customer reply replied 3 months ago
I have tried to send her emails with google.com and that works fine.
Customer reply replied 3 months ago
Tell me when you tried
Customer reply replied 3 months ago
Anyone there?
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,157
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

This is Bing helping here.

Can you please advise

1. your full email address if the email adress doesn't look like***@******.***

2. if you receive a bounced email (non-delivery notification) when you send out an email to another party.

3. if you can receive emails from the party?

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bbao
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Category: Email
Satisfied Customers: 2,157
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