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It seems to be frozen says it can't connect to google. Phone…

Customer Question
It seems to be...

It seems to be frozen says it can't connect to google. Phone as well

Technician's Assistant: Who makes your router?

Sorry you mean like ATT for computer and Verizon for phone?

Technician's Assistant: The Network Technician will be able to walk you through that. What have you tried so far?

Turning everything off totally then back on.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Yeah- got some phone calls from a person saying my computer may be compromised. Said it was google. I changed my password, thought he was trying to compromise me---

Submitted: 2 months ago.Category: Email
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Answered in 4 minutes by:
5/27/2018
Email technician: Jeevan DSouza,
 replied 2 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 172
Experience: Professor at DeVry University
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

What exactly is the problem?

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Customer reply replied 2 months ago
Can we talk on the phone . I’m not tech savvy and am upset someone is trying to get into my sydtem
Customer reply replied 2 months ago
i think thats best
Customer reply replied 2 months ago
hi I,m still here- am I going to hear from someone?
Customer reply replied 2 months ago
wondering how long this will take? Can,t I talk with someone?
Customer reply replied 2 months ago
If not contacted soon I'm canceling
Customer reply replied 2 months ago
canceling-
Customer reply replied 2 months ago
sorry too much time
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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