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I updated my outlook e-mail to the new outlook 365. and I…

Customer Question
I updated my outlook...

I updated my outlook e-mail to the new outlook 365. and I want to get my previous outlook back. I am requesting a remote session with a tech support rep.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 8.i 64 bit

Technician's Assistant: When did you last update your Outlook?

Yesterday and I lost all my emails and contacts.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don,t believe so.Just want my previous version restored.

Submitted: 2 months ago.Category: Email
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Answered in 1 minute by:
5/27/2018
Email technician: michelleclive, Email replied 2 months ago
michelleclive
Category: Email
Satisfied Customers: 6,068
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.
did you uninstall the previous version of office as well or just installed office 365

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Customer reply replied 2 months ago
Just installed office 365
Email technician: michelleclive, Email replied 2 months ago

in the windows search box, type outlook

let me know is you see 2 versions of outlook listed in the search or just one

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Customer reply replied 2 months ago
How do I get the Windows search box
Customer reply replied 2 months ago
Microft is suppose to be free
Email technician: michelleclive, Email replied 2 months ago

press the windows key and S key on keyboard together to get the search box

further i mentioned in the very beginning, You are at www.justanswer.com services.

we are not Microsoft

let me know if you would like to continue

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Customer reply replied 2 months ago
No thanx
Email technician: michelleclive, Email replied 2 months ago

no problems\

Ask Your Own Email Question
Customer reply replied 2 months ago
I can get myt my mail
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