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I cannot access my google mail and I need to urgently check…

Customer Question
I cannot access my...

I cannot access my google mail and I need to urgently check it.

Technician's Assistant: Are you logged into your email account on any other devices?

No, and I retired from the Army. Meaning I can no longer access the .mil account.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number on file is(###) ###-#### I should have security questions on file also.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My google account is***@******.***

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
DD 214-retirment document
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 30 minutes by:
5/26/2018
Email technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 2 months ago
I just created a new google account, but only wanted to recover my old account.
Email technician: Aparna Indresh,
 replied 2 months ago

May I know what is exactly happening when you are trying to access your gmail account are you getting any error message?

Ask Your Own Email Question
Customer reply replied 2 months ago
The issue started about 8 days ago when the email site requested that I enter my password. I could not remember it because I am always signed into my account.
Customer reply replied 2 months ago
No, I do not want to pay the $39 fee if there is no guarantee of account recovery
Customer reply replied 2 months ago
Can you help without charge?
Email technician: Aparna Indresh,
 replied 2 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 2 months ago

I understand your concern justanswer is a paid service if we were not able to resolve your issue you can get the refund.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 2 months ago

May I know if you wish to continue?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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