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I can't access my email account because I can't remember my…

Customer Question
I can't access my...

I can't access my email account because I can't remember my password. I have not had internet access for 2 years so the email account has been dormant. I tried getting help through yahoo but my old phone number is ***** & I can't seem to change it That # too has not been active for 2 years. I now have a land line, but it seems to not be recognized by Yahoo. How can I access my email account? Thank you.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Debbi Banton

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am not logged into my Yahoo account. I don't know about security questions. Normally I used the one about my dog. The phone number Yahoo has is an old one, not active for 2 yrs.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything. I am assuming that with no activity or password ***** for 2 yrs. voided my email.

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
5/26/2018
Email technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 3 months ago
Thank you!
Email technician: Aparna Indresh,
 replied 3 months ago

I understand your concern but without having access to recovery phone number it is not possible to reset the password ***** also as you have mentioned that you haven't accessed your yahoo account for past 2 year then there are chances that it will be deleted.

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Customer reply replied 3 months ago
No, I cant pay
Email technician: Aparna Indresh,
 replied 3 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Email technician: Aparna Indresh,
 replied 3 months ago

I understand your concern justanswer is paid service please let me know if you wish to continue?

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Customer reply replied 3 months ago
I am confused. Can you help me without the secure remote?
Email technician: Aparna Indresh,
 replied 3 months ago

I understand your concern as I told it is not possible to recover your yahoo account without having access to recovery phone number.

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Customer reply replied 3 months ago
Thank you for your help. I'm certainly glad I didn't pay $39 just to be told this!
Email technician: Aparna Indresh,
 replied 3 months ago

Thank you for your time.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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