Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have been trying to recovery an email I had a while back.

Customer Question
I have been trying...

I have been trying to recovery an email I had a while back. I ordered some merchandise on line and accidently gave them this email which I have not used in some time.***@******.***. I do not remember my password ***** the date I opened it and I do not have the same telephone number I had when I opened it. It is very important I recover this because they are sending important information to this old email. I tried last night trying to recover it myself and just cannot do it they say they are unable to verify that I am that person. Please help. thanks.

Technician's Assistant: Are you logged into your email account on any other devices?

Not right now.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I had a phone number but I do not have that phone number anymore someone might have by now. I do not have a security questions that they have asked me. besides when I opened up that email which I do not remember since it has been a while. the email was showing up on my email address but just recently it does not show up.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No not really. I just need to get into this email "*****@******.***."

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Answered in 7 hours by:
5/26/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,825
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Email Question
Customer reply replied 2 months ago
Yrs
Customer reply replied 2 months ago
No remote. Thanks
Email technician: Harry, Email Tech replied 2 months ago

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

Ask Your Own Email Question
Customer reply replied 2 months ago
I have done what they have asked, Google that is. I need information in the gmail. Thank you for your help. where do i do go cancel this service?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Trying to remember password and using a new phone to access
trying to remember password ***** using a new phone to access my google account … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Says someone else using my email, but old email address and
Says someone else using my email, but old email address and telephone number I gave to send code do not have anymore so can't log in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Have had account for very time (years) but haven't used it
Have had account for very long time (years) but haven't used it is a while. Forgot e-mail or password. Would to get back but can't. My telephone has changed and even edit it. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
My phone was stolen and I can't remember my Gmail password
My phone was stolen and I can't remember my Gmail password ***** I've tried the recovery steps but had to open a new email account Hoping the recovery process could send the 6 digit code they ask for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can not remember my yahoo password and all the phone
I can not remember my yahoo password ***** all the phone numbers and email account that I have linked to that account is not active anymore … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I forgot the email, I just remember the password. I only
I forgot the email, I just remember the password JA: Are you logged into your email account on any other devices? Customer: yes JA: Do you have security questions or a phone number on file to help res… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
I accidently erased yahoo from this computer, and my
i accidently erased yahoo from this computer, and my recovery phone number is ***** in operation … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get in my Yahoo account because I don't have the old
I can't get in my Yahoo account because I don't have the old phone number anymore or phone itself. Each time I try to sign in it says they'll send a code to the number which I don't have anymore. How … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't access an e.mail address which I opened some years
I can't access an e.mail address which I opened some years ago. I cannot remember the password ***** the telephone number I had at the time. … read more
Moses C
Moses C
Bsc
812 satisfied customers
I do not remember my password so I have not been able to
I do not remember my password ***** I have not been able to read my mail for years, I eaqnt to change my oassword, please help me. … read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I cannot log into my email i was in an accident with a brain
I cannot log into my email i was in an accident with a brain injury and i am trying to recover my gmail . It is***@******.*** . I no longer have the number that is on file. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password and I sent it up when married so my ex
I forgot my password ***** I sent it up when married so my ex husband was my other email we are not on talking terms … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My gmail was hacked about 4 months ago while I was sick I
My gmail was hacked about 4 months ago while I was sick I had someone else set up the account originally and I don't know security answers and the person who set it up doesn't either because it was do… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an email account that I have had for a few years that
I have an email account that I have had for a few years that I accidently signed out of. The telephone number that is associated is no longer valid and I don't remember when I actually opened the acco… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am having difficulty signing into my gmail ACCT I was
I am having difficulty signing into my gmail ACCT I was involved in an auto accident and lost my phone and I don't remember my password ***** my***@******.*** It is extremely important that I recover … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am unable to log into my gmail account. I don't remember
I am unable to log into my gmail account. I don't remember my security questions. My phone number has changed so that is not helpful. Im frustrated. Can you help me?… read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
My phone quit on me and I lost every thing. I had my
My phone quit on me and I lost every thing. I had my password ***** my google set for my phone to remember. Now that it doesn't work I can't access my emails because I don't remember the pasword. When… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
my windows live account has me locked out. the phone # XXXXX had
my windows live account has me locked out. the phone # XXXXX had for security is no longer active so I can't get a security code… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x