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I received an email from “Apple” and opened the attachment.

Customer Question
I received an email...

I received an email from “Apple” and opened the attachment. It alerted me that someone from UK (I live in FL) attempted to get into my account. I clicked on the link that asked me to update my profile, I did enter my last name and state of residence, but no more. Because the profile form asked for my social security number, I became alarmed. I clicked on the original email sender’s name and it was NOT from Apple. I am now concerned I may have allowed a virus to enter my IPad. How can I block that sender and put it in my junk folder? What precautions may I take at this point?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

I rarely open the Yahoo home page. My IPhone and IPad emails are just there. So, I do not know how to answer your question.

Technician's Assistant: What troubleshooting have you tried?

None.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not know what info would be helpful. I have never been hacked before and have always considered my Apple devices secure. I do not know if I have aided unauthorized entry into my devices or not. I am not a techie.

Submitted: 2 months ago.Category: Email
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Answered in 10 minutes by:
5/26/2018
Email technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Email
Satisfied Customers: 1,317
Experience: 4+ Years in Tech Support
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Jess M.
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Category: Email
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2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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