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I need to change my password because I was hacked. I also…

Customer Question
I need to change...

I need to change my password ***** I was hacked. I also received a new hotmail address that I do not want.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No right now just my desk computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a security question on file

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want my old email address. I have lots of info on it. Thanks

Submitted: 2 months ago.Category: Email
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Answered in 4 minutes by:
5/26/2018
Email technician: arsufi2002, Other replied 2 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,835
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assisting you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Email technician: arsufi2002, Other replied 2 months ago

Who gave you the new hotmail address?

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Customer reply replied 2 months ago
I was told if I create a new address, then hotmail(Outlook) could send me info to change my old password.
Customer reply replied 2 months ago
I do not want the $39 plan. Just help me for $5 please
Customer reply replied 2 months ago
Did you receive my message? I am going back to bed. Hopefully, this will be resolved later today.
Email technician: arsufi2002, Other replied 2 months ago

Can you give me your hacked email address?

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Customer reply replied 2 months ago
Are you still working on the problem?
Email technician: arsufi2002, Other replied 2 months ago

Hi,

I am back..

Let me see you have access to any of these recovery emails. If so, please share complete email

1: ff*****@yahoo.com

2: bb*****@yahoo.com

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Customer reply replied 2 months ago
I do mot
Customer reply replied 2 months ago
Do you think you can help me? I want my old address back. Microsoft says that it out dated. I have lots of info on it. Thanks Sheila
Customer reply replied 2 months ago
I will check my computer later for any updates from you.
Email technician: arsufi2002, Other replied 2 months ago

Thanks for replying...

It seems we are stuck since you don't have access to recovery email ids. Let me opt out my colleagues to see they have a different thought.

Thanks for giving me a try

opting out..

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Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,842
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I sure do. Microsoft removed all my info then they took away my old hotmail account.
Email technician: Harry, Email Tech replied 2 months ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Customer reply replied 2 months ago
What are my recovery options?
Email technician: Harry, Email Tech replied 2 months ago

The email addresses on file or phone numbers on file

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Customer reply replied 2 months ago
Thanks. I have some of both.
Email technician: Harry, Email Tech replied 2 months ago

I am not sure what you mean

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Customer reply replied 2 months ago
I have emails and phone numbers.
Email technician: Harry, Email Tech replied 2 months ago

OK -- you can use the online recovery tool

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Customer reply replied 2 months ago
I will go back to microsoft and try it. Thanks.
Email technician: Harry, Email Tech replied 2 months ago

You're welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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