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Emails can be received but they will not send. I have

Customer Question
Emails can be received...

Emails can be received but they will not send. I have checked with Telstra. Not their problem as we have a laptop and they emails will send from that.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

IPad and laptop web browser

Technician's Assistant: What troubleshooting have you tried?

Nothing particularly. We had an old iPad which had the problem. This is now on sa new iPad. We have two iPads. And two emails one will send which is th one I am using now. The othe new one won’t send

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Cant think of sanythihg

Submitted: 28 days ago.Category: Email
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Answered in 9 hours by:
5/26/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 28 days ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,532
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when sending an email message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

What are the settings for the Outgoing mail server and port number in the email settings on your iPad?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Category: Email
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