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We have sent one kit in and we were just told to Activate…

Customer Question
Hi. We have sent...

Hi. We have sent one kit in and we were just told to Activate and then a code. I am lost!!!!

Technician's Assistant: Are you logged into your email account on any other devices?

I think I ordered them on my phone. I'm on my computer right now.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Why is this so hard. What a bummer. We were told this would be easy.

Submitted: 2 months ago.Category: Email
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Answered in 4 hours by:
5/26/2018
Email technician: Russell H., Computer Support Specialist replied 2 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 12,967
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer and activation question.

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Email technician: Russell H., Computer Support Specialist replied 2 months ago

Whatever company your ordered the kit from, it has a website. On that website, you go to a certain page and enter that code, then submit it to the website, to activate the kit.

(If you will Reply telling me the name of the kit, and/or the company that sold it to you, I can tell you what website and what page to go to, to activate the kit with that code.)

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Customer reply replied 2 months ago
This has been very difficult. I want to send mine back for a refund. All we want to see are his results!
Customer reply replied 2 months ago
GIVE ME BACK MY MONEY FOR BOTH KITS. I was never told about any more MONEY! I don’t want to pay for my results ! You are a scam , I WANT MY MONEY BACK!
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Russell H.
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 12,967
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Experience: Proud to have been getting computer technicalities into working order since 1988.

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