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My phone is blocked from everything google shut off my phone…

Customer Question
Hello my phone is...

Hello my phone is blocked from everything google shut off my phone yesterday , I am a senior citizen no phone not even emergency will work I put my password ***** n over .I was on the phone with Samsung n google 6 hrs phone still blocked emergency no one at google helped me

Technician's Assistant: What Citizen model do you have?

Samsung says I have to shut down only phone lose all my contacts doctors etclast night too late to call google usa . google j7

Technician's Assistant: How long has this been going on with your Citizen phone? What have you tried so far?

Yesterday after noon I heard loud beep google took over my phone blocked all n ight I tired new password ***** sent me codes on line dangerous for older peeps I cannot lose all my dr.s childrens infor. phone frozen on terms n conditions page next scrolls over n over terms n conditions very your account I put my email n password ***** n oer says not pas says wrong password ***** should never block anyone from phone I have no onter phone I borrowed one to call u this am don't know usa numbers I thank god I have a desk top computer how I am reaching u

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I reset my phone 50 x's last night sent me special codes type in i did that too Samsung only way in because of what good did is lose all infor

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
24 hr google blocked anyway of me getting to my phone last night all night I tried password ***** called Samsung android j7 phone I am a senior emergency I need my phone on
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
my phone shows a page with only welcome at top English in middle start blue button emergency call only only phone I have 69 yrs old no phone all night cannot reach anyone I borrowed a phone for now to reach for help all numbers on inter fake for google do not answer I need my phone I asap I have to see dr today he cannot call me helpppppppppppppppp
Customer reply replied 2 months ago
secure remote assistance what I paid money to get help to open my phone google problem
Customer reply replied 2 months ago
no information from u
Customer reply replied 2 months ago
service offers
Customer reply replied 2 months ago
cannot see u and my email at same time I have no phone remember ??
Customer reply replied 2 months ago
cannot open my email duhhhhhhhh
Answered in 49 minutes by:
5/25/2018
Email technician: Harry, Email Tech replied 2 months ago
Harry
Harry, Email Tech
Category: Email
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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