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My facebook account was taken over by somebody Kailey

Customer Question
My facebook account was...

My facebook account was taken over by somebody Kailey Hahah(& about 20 aliases) she has now my Private Pics on facebook& my familes. I deactivated that acct

Technician's Assistant: When did you last update Facebook?

I dont know

Technician's Assistant: What have you tried so far with your Facebook?

Tried 2 deactivated the acct. Did not work

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My acct was there this AM but so wasn't the other phony account

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
5/25/2018
Email technician: Mr.Med, Other replied 3 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,412
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 3 months ago

I'm sorry about the issue, Did you try changing or resetting your facebook password *****?

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Customer reply replied 3 months ago
i have new cell phone& number is ***** Facebook. She knows all my info
Email technician: Mr.Med, Other replied 3 months ago

If you have not tried yet, please go to https://www.facebook.com/recover/initiate and enter your email address (or mobile number, etc) and click on Search to see if you can reset your facebook password.

If that does not work, Please use this link to report your Compromised Account: https://www.facebook.com/hacked

Please enter as much details as possible (also enter your mobile number if you have) to prove that you are the true owner of the Facebook account. Then facebook will verify your account and contact you later. (24-72 hours)

Thank you

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Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,412
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