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My gmail buisiness acct hacked and all my spreadshhets have…

Customer Question
My gmail buisiness acct...

My gmail buisiness acct hacked and all my spreadshhets have been locked by a former employee help!!! Large business this will cripple us

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes there are many employees can you give me a minute and I will contact my employee who found this

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

He was a manager that apparently switched everything recovery to his information!!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The email is***@******.***

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
This has to be remedied. This is our business Acct!! Google and gmail are telling me that Cant help
Answered in 4 minutes by:
5/25/2018
Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Email
Satisfied Customers: 751
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago

When did this issue start?

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Customer reply replied 2 months ago
Apparently employess have told me that they noticed wierd stuff for past few days. However yesterday things got big and he locked our spreadsheet. Our company owns the spreadsheets but he is somehow lockng us out
Email technician: bbao, IT Consultant replied 2 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

1. You need to seek for legal advices against the employee's offencing behaviour to your digital asset. At least you need to let the person know you will do so.

2. How did the person lock the Excel files? Just password-protection against the Excel workbooks? Do you have any other backup? Do you have access the computers the person used?

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