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I forgot my password and I go to update my password but

Customer Question
Hi I forgot my...

Hi I forgot my password ***** I go to update my password ***** outlook doesn't recognize my email I just need to change it ASAP. need to send an email now and my phone outlook is also not working

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Yes my phone but now it prompted that my password ***** incorrect because I tried too many incorrect password ***** on my desktop

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I dont know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just really need to get into my email

Submitted: 2 months ago.Category: Email
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Customer reply replied 2 months ago
can someone please just call me
this is insane
Answered in 11 minutes by:
5/25/2018
Email technician: Ameen Khan, Computer Technician replied 2 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 728
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

Looks like you have to reset your password ***** your live email first so you can set it up on your phone.

Kindly follow the steps on this link to reset your password: https://account.live.com/password/reset

Let me know how it goes

Thanks

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Customer reply replied 2 months ago
Ok.
Customer reply replied 2 months ago
I tried this
Customer reply replied 2 months ago
it doesn’t recognize my email. That’s the problem. I don’t need a technician to tell me to go to their reset password *****
Customer reply replied 2 months ago
No
Customer reply replied 2 months ago
It’s a work device and I cannot allow you to do that
Email technician: Ameen Khan, Computer Technician replied 2 months ago

What is the email address ?

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Email technician: Ameen Khan, Computer Technician replied 2 months ago

Is that a work email for which you can't access and need to reset the password *****?

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Email technician: Ameen Khan, Computer Technician replied 2 months ago

What have you tried so far so I don't give you the same suggestion?

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Customer reply replied 2 months ago
Can we close this chat please. I’ll contact iT. Thank you
Customer reply replied 2 months ago
The email text and chat simulantelusly is so frustrating. Also the link in the text doesn’t hyperlink
Email technician: Ameen Khan, Computer Technician replied 2 months ago

Sure, I tried, TO close this question out, please take a moment to rate my service, hopefully 5 stars :) and press submit at the top of your question page once you have a moment. Thanks

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Ameen Khan
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 728
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Experience: IT Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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