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Thieves have hacked my gmail account and more. I need help!

Customer Question
Thieves have hacked my...

Thieves have hacked my gmail account and more. I need help!

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone, tablet and computer. They stole the computer down loaded and wiped..I got it back from a source. They have the tablet. They had the balls to call me and get information.

Technician's Assistant: What troubleshooting have you tried?

I talked to att to disconnect the tablet and help me.BUT I just got another message from the thieves to reset the gmail.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I had done my taxes on the computer. So they probably have everything about me. They are smarter than the cops and most people

Submitted: 2 months ago.Category: Email
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Answered in 4 minutes by:
5/2/2018
Email technician: Moses C,
 replied 2 months ago
Moses C
Category: Email
Satisfied Customers: 928
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
Problem logging on to gmail account?

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Customer reply replied 2 months ago
Would you please call me
Email technician: Moses C,
 replied 2 months ago

i can remote connect you can show me on your screen however secure remote assistance is an additional service.

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Customer reply replied 2 months ago
Is this a scam! I just put in my payment information
Customer reply replied 2 months ago
Call me at(###) ###-####
Email technician: Moses C,
 replied 2 months ago

payment failed you can check with our customer service.

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Email technician: Moses C,
 replied 2 months ago
Ask Your Own Email Question
Customer reply replied 2 months ago
Please connect me with customer service via(###) ###-####
Email technician: Moses C,
 replied 2 months ago

Call Customer Care

Please have your Order ID available when calling Customer Care

US / Canada1-***-***-****

Available 6am to 9pm PST

International

Australia1800-679-634

New Zealand0800-452-621

United Kingdom0***-***-****

The rest of the world 1-***-***-****

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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