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Is there a charge? My hotmail, gmail accounts won't allow me…

Customer Question
Is there a charge...

Is there a charge ?

Technician's Assistant: The Expert's answer will cost $10 to $100, depending on the issue type and time to respond. You'll see the exact amount on the next page and can decide then. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.

My hotmail, gmail accounts won't allow me to attach files and send emails.

Technician's Assistant: What type of file are you trying to attach (e.g. Word documents, pictures, etc.), and how large is the file?

Rtf and pdf

Technician's Assistant: Are you getting any error messages when you try to attach your RTF file or send an email?

Rtf 106kb pdf 706kg

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Im using 2007 word and ie2010

Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
5/2/2018
Email technician: Jason Jones, Computer Technician replied 2 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,222
Experience: 10+ years of work experience.
Verified

Hello,

I will be the technician working with you today.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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