Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to log into my email account however it appears…

Customer Question
I am trying to...

I am trying to log into my email account however it appears that you still have my information stored on my old email account so I can't log in and I can't update my account information

Technician's Assistant: Are you logged into your email account on any other devices?

No I just use my google email address

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I am aware of.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am listed as***@******.*** the email account I use is***@******.***

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
5/2/2018
Email technician: michelleclive, Email replied 2 months ago
michelleclive
Category: Email
Satisfied Customers: 6,023
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Which device or website are you facing a trouble logging into?

Ask Your Own Email Question
Customer reply replied 2 months ago
google
Email technician: michelleclive, Email replied 2 months ago

so as i understand when you open google, it list your old email of comcast and not the new one with gmail

is that correct?

Ask Your Own Email Question
Customer reply replied 2 months ago
please cancel any charges booked to my credit card
Email technician: michelleclive, Email replied 2 months ago

you may contact customer service for cancellation of charges

http://ww2.justanswer.com/help

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I need help updating a business address for Kiowa County
i need help updating a business address for Kiowa County Realty. I can not receive a verification code because the phone number has been changed to a fax only number and we are no longer at the addres… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Cleared cache and I get Add Gmail to your Google Account
cleared cache and I get Add Gmail to your Google Account when I try to open gmail … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
My Google account e-mail address is no longer valid - it was
My Google account e-mail address is no longer valid - it was a company e-mail and I am now retired. That e-mail is my recovery e-mail, and I am in a do-loop. My password ***** ***** up, and the only l… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I tried to delete 2 gmail addresses. Now, when I try to go
I tried to delete 2 gmail addresses. Now, when I try to go to Play Stire, I am unable to update or install new apps, saying that I need to login. I have logged in with my new gmail address but it does… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My other computer went out where I was unable to use firefox
My other computer went out where I was unable to use firefox or microsoft explorer, when I entered my last known google password ***** was told by google that e-mail address could not be verified, and… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have just opened my email and i can no longer see my
hello , i have just opened my email and i can no longer see my emails , its asking to create a new account? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
983 satisfied customers
Google forced me into their new message program and in doing
Google forced me into their new message program and in doing so I lost all of my existing current email, forced a new email address on me and thereby took away my old email address so that now no one … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Second opinion] I cannot log into my account I dont have the
Second opinion] hello I cannot log into my account I dont have the phone numbers that I used to have, is there anyway you could give me a temp password ***** I can log into my account, as I forgot it… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a google / Gmail account that's not been used for
I have a google / Gmail account that's not been used for some years that I wish to activate . The email address used to log in is***@******.***. Ive forgotten the password ***** have asked the people … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Somehow my pandora app was lost on my tablet and i cant
somehow my pandora app was lost on my tablet and i cant download with out an email and a password. I've used both of my email addresses and changed passwords a few times but it wont recognize the emai… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I have an ipad 2. I have changed by email address and
I have an ipad 2. I have changed by email address and password ***** whenever I try to access the App store it continues to bring up the old previous email address and ask for my password. It doesn't … read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
Team I have an IPad Air 2 but it has the incorrect email
Hi Team I have an IPad Air 2 but it has the incorrect email address for ICloud, can you help me in deleting this old email account? Many thanks Sue Morrissey… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I need to remove my *****@******.*** account I have not used
I need to remove my *****@******.*** account I have not used it in years since YOU removed the account and switched me to *****@******.***. I have been working with you and Apple to remove the prompt … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have had google email for several months and did not need
I have had google email for several months and did not need to use a password ***** get into my account. Last week I couldn't log in without a password ***** have forgotten it. I took all the steps to… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
cannot sign in to old gmail account to close, det to final
cannot sign in to old gmail account to close, det to final stage and get the same response that the gmail account info cannot be verified. Concerned about old gmail accounts just being out there. Some… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I signed into google and I think my gmail address has changed.
I signed into google and I think my gmail address has changed. I want my old gmail address but I can't sign in because I don't remember the password. A lot of important contacts have the old gmail add… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Hello My email may have been compromised. I need to set a
Hello My email may have been compromised. I need to set a new apple ID, password XXXXX IPAD. My old email is [email protected] My new email [email protected] I can not access my old email. Please h… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
When I switched to Hotmail years ago, I also accessed my old
When I switched to Hotmail years ago, I also accessed my old McGlobe emails for a while. Then my McGlobe service went bad, and I simply used my McGlobe file on Hotmail to store important emails. I wou… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x