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I am trying to recover my hotmail account and dont remember…

Customer Question
I am trying to...

I am trying to recover my hotmail account and dont remember my password

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to get into it

Submitted: 2 months ago.Category: Email
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Answered in 30 minutes by:
5/2/2018
Email technician: Kristen Van Laere, System Administrator replied 2 months ago
Kristen Van Laere
Kristen Van Laere, System Administrator
Category: Email
Satisfied Customers: 5
Experience: Administrator at Purdue University
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: Kristen Van Laere, System Administrator replied 2 months ago

I have a hotmail account too. Have you tried this yet?

1. Go to https://account.live.com/resetpassword.aspx.
2. Check “I forgot my password” and click Next.
3. Enter your email address.
4. Enter the verification code and click Next.
5. Select Text or Email.
6. Enter your email address or phone number and click Send Code.
7. Enter the recovery code.
8. Create a new password ***** tap Next.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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