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I changed phones now I have a new number I reset my password…

Customer Question
I changed phones now...

I changed phones now I have a new number I reset my password ***** it sends a verification code to a phone number I no longer have what can I do to access the money

Technician's Assistant: Are you logged into your email account on any other devices?

No I am not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I have a phone number as I said I no longer have that phone or number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that is it

Submitted: 4 months ago.Category: Email
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Answered in 14 hours by:
5/2/2018
Email technician: Ameen Khan, Computer Technician replied 4 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 911
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question.

I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question

This is going to be tricky since you don't have your old number. Please tell me for which account are you resetting your password *****?

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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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