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PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1239
Experience:  Server, networking, desktop questions welcome.
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I have Windows live email with imap.gmail.com. I changed my

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I have Windows live email with imap.gmail.com. I changed my password ***** on my iphone, ipad, and pc. Everything is fine with the iphone and ipad but my pc email program continues to reject the new password.
JA: Are you logged into your Gmail account on any other devices?
Customer: Just the iphone and ipad.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: The phone number that came up is my land line which cannot text and I don't think there are any security questions
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Just that I've tried going on google, windows live mail, and imap.gmail.com to change to my new password ***** nothing ever changes.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Please turn on "allow less secure apps" in Gmail first and try again.

Customer: replied 7 months ago.
To find " allow less s exude apps" what do I type in the search bar?

Please CLICK HERE and open/run the file called Elsinore Screenconnect

PC_Wizzard and 7 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
If my program returns with the new password ***** will be great. If not I want the 39 back

Please CLICK HERE and open/run the file called Elsinore Screenconnect

Customer: replied 7 months ago.
It has been more than a moment and my I map.gmail.com program is still rejecting my new password. Do you need any more info from me?

Yes please connect me first

Did you CLICK HERE and open the file

Customer: replied 7 months ago.
Said download failed safari cannot download

Sorry for Mac we need to use TeamViewer

Download from link below and open TeamViewer and provide me with the ID and password ***** the screen

https://download.teamviewer.com/download/TeamViewerQS.dmg

Are you using a Mac or Windows now?

Customer: replied 7 months ago.
The problem is with my of not mac. But I typed in the https you provided and several sites came up which do
I select?

Ok are you using Windows?

Customer: replied 7 months ago.
I am using Windows but getter my you instructions on my iphone

Ok sorry I need to connect to your PC

Go www.teamviewer.com on your PC and scroll down and download QuickSupport

Customer: replied 7 months ago.
When you say quick support did you mean remote support? Otherwise where do I find quick support.

You can type in the address below in the search bar exactly and it will download the correct one

https://download.teamviewer.com/download/TeamViewerQS.exe

Customer: replied 7 months ago.
page not found with aan image forming a circle and big double arrow made out of 01's

Ok, can you log in to any email account now?

On your PC?

Customer: replied 7 months ago.
No

Ok can you open www.teamviewer.com?

Customer: replied 7 months ago.
I lost your last instruction. Plz resend

Ok can you open www.teamviewer.com on your PC?

Customer: replied 7 months ago.
I typed that in. Should I click on the first choice (TeamViewer- Remote Support,Remote Access,Service...

Click on Download Teamviewer

Customer: replied 7 months ago.
Did that. Should I X out the window that says coming from the us?And do I click on Windows?

Yes please

Customer: replied 7 months ago.
Should I click on I accept?

Yes

Ones it's done downloading please install it and provide me with the ID and password ***** the screen

Customer: replied 7 months ago.
Now what? Do Inclick on Download at the top?

Yes click on Download and then Download now

Customer: replied 7 months ago.
I am downloading now it is asking how do you want to proceed? What do I choose?

What are the options?

Do you see Personal use?

Customer: replied 7 months ago.
will I check show advanced settings or leave blank?

Leave blank

Customer: replied 7 months ago.
You have not yet answered my last two questions.
Customer: replied 7 months ago.
How do you want to proceed?

Personal use and leave advance blank

What is the option you get?

You can select Run only

Customer: replied 7 months ago.
This is SO hard . Now where it has a pretend id I am unable to delete it out and put in my ID. Same problem with pretend password. HELP ME!!

No please provide the ID and password ***** me that's on the screen now?

Customer: replied 7 months ago.
Oh! I'd: 943 914 705 and pw: hhb839